Recently, I was in a new city for a few days. I had neither family nor friends to put up with so I had to make sleeping arrangements. I was hoping I could find some place comfortable and affordable close to the venue of my conference.
As I roamed the nearby streets seeking a place that would suit this description, I ran into this plush looking building. The place looked beautiful but deserted. They seemed like they hadn’t had customers in a few long days. I was about to find out why shortly. I approached the receptionist cautiously. She was a young beautiful lady with zero manners. She was in the middle of a discussion at the time so I greeted her nicely, hoping to get her attention, but instead, I got the coldest reaction of my life. The one with whom she was gisting even asked to come back later but she told him not to worry that I had eyes and could see the price list on display. OMG, such effontery! I immediately knew she had sized me up and decided that I couldn’t afford a room there. I looked at the prices they offered. On a good day, I would pay for the room conveniently, but I felt really insulted by her reaction, so I turned around and left. I didn’t even feel like disappointing her judgmental mind, she wasn’t worth the shocker anyways. They’d lost one customer that night.
As I crossed the walkway into an adjacent hotel with friendlier reception, I could not stop wondering how many more customers the business would have to lose with that receptionist still manning that frontdesk. I wish all employers of labour will be more particular about the courtesy level of their employees, especially those at the front-end. Most of them won’t be out of business so quickly if they paid closer attention.